Customer Service

Customer Service OCR Level 2 NVQ CertificateCourse Information

Customer Service OCR Level 3 NVQ DiplomaCourse Information

NVQs (National Vocational Qualifications) are work based qualifications that allow you to use your current skills, knowledge and experience as a starting point for further development of the skills and knowledge required to successfully undertake your current or a new job role. NVQs are based on National Occupational Standards that describe the ‘competencies’ expected in any given job role. The National Occupational Standards are devised by the relevant Sector Skills Councils/Bodies for that profession.

An NVQ consists of underpinning knowledge (what you need to know to do a particular job) and demonstration of competence (how you actually perform an activity in a real life work situation).

Information PackHere

Financial Information PackHere – Please complete the application form electronically, save it to your PC or tablet and then send to us as an email attachment to;


Application process-

If you would like to enrol on this course you will need to thoroughly read the relevant information packs. If, after considering all of the information provided, you would like to apply for a place on your chosen course, please complete the following steps:

Step 1: You will need to complete an online English Assessment before submitting your course application. You will be sent login & instruction details within two working days. To request a login please click Here

Step 2: Now complete your online application – Here