Customer Service OCR Level 2 NVQ Certificate – Course Information
Customer Service OCR Level 3 NVQ Diploma – Course Information
NVQs (National Vocational Qualifications) are work based qualifications that allow you to use your current skills, knowledge and experience as a starting point for further development of the skills and knowledge required to successfully undertake your current or a new job role. NVQs are based on National Occupational Standards that describe the ‘competencies’ expected in any given job role. The National Occupational Standards are devised by the relevant Sector Skills Councils/Bodies for that profession.
An NVQ consists of underpinning knowledge (what you need to know to do a particular job) and demonstration of competence (how you actually perform an activity in a real life work situation).
Information Pack – Here
If you would like to enrol on this course you will need to thoroughly read the relevant information packs. If, after considering all of the information provided, you would like to apply for a place on your chosen course, please complete the following steps:
Step 1: You will need to complete an online English Assessment before submitting your course application. You will be sent login & instruction details within two working days. To request a login please click Here
Step 2: Now complete your online application – Here